FREQUENTLY ASKED QUESTIONS
Where are you located?
We are an online store.
How to order?
- Its simple. You can:
Call us on +230 5940 8418 and place your order - Send us a WhatsApp message with your product and let us know your name and full address we will organise for your delivery.
- Our products are exclusively on display and on sale at Naveli shop
How can I make a payment?
- Cash
- MCB Juice
- Bank Transfer
What is the cost of delivery?
- Our delivery is free of charge throughout Mauritius
- Delivery to Rodrigues and other countries is subject to Shipment or Air Charges
How long does it take for me to receive my delivery?
If product is readily available, delivery is usually done to your doorstep within 48 hours for inland purchases. For international shipping it depends on availability of freight and we have no control over the time frame unfortunately.
Are the colours of the products as really as they appear in the pictures?
Pictures of our products are taken by ourselves so as to give our customers the real texture and feel of the product in the most realistic way possible. However, there may be some minor variations due to lighting effect and colour settings of your device screen.
Is it possible to get a better price for an item?
We always strive to offer our customers the best value in terms of quality and price. Do check our website and social media page for amazing offers on selected items.
Can I make a return?
Unfortunately, due to hygienic reasons we always request our customers to verify their products first before payment and accepting delivery. Once customer has paid and accepted the goods, the goods are non-refundable.
